A non-fault claim means the accident wasn't your responsibility — and it shouldn't cost you time, money or your no-claims discount to put right. MotorClinicUK manages the entire non-fault claims process and, where a claim involves personal injury or a disputed liability, connects you with legal experts who specialise in road traffic accident law.
When you claim through your own insurer, even for an accident that wasn't your fault, it can affect your no-claims discount while liability is being established. A non-fault claim managed through MotorClinicUK is pursued directly against the at-fault party's insurer, which is designed to protect your no-claims status and keep the cost of recovery, repair and a replacement vehicle away from your own policy.
Not every claim needs a solicitor, but where there's a personal injury, a dispute over who was at fault, or the other party's insurer is contesting the claim, having access to legal experts matters. We work with solicitors experienced in road traffic accident claims who can advise on personal injury compensation and represent your interests if a dispute needs to go further.
Throughout a non-fault claim, your dedicated Claims Advisor is your single point of contact — coordinating with the insurer, the repairer, and legal representatives where needed, so you're not left explaining your situation to a different person every time you call.
Call our 24 hour helpline on 0116 2018 111 to find out whether your accident qualifies for a non-fault claim, and what legal support might be available to you.